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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎05-07-2022 05:41 AM - last edited on ‎05-07-2022 09:56 AM by Retired

HP Recommended
Product: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g
Operating System: Microsoft Windows 11

I configured an HP Officejet 8600 to scan to Email with Microsoft 365.  The setup worked but it takes about 2 minutes to connect and start the scan.  Before you answer this:

  • It is not the document or size of the document.
  • It is a simple 1 page test.
  • The scanner glass reads "Connecting..." for about 2 minutes then starts to scan.
3 REPLIES 3

‎05-07-2022 09:24 AM

HP Recommended

Most likely this is a network setting issue and it is taking the printer time to actually find the mail server. Check your DNS settings (the DNS server converts the name of the mail server you have entered into an IP address) Try using Google DNS server which is 8.8.8.8.

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‎05-07-2022 09:53 AM - edited ‎05-07-2022 10:02 AM

HP Recommended

I believe that it is a Network issue and DNS, I configured DNS and included it on the next reply but it is no faster.

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‎05-07-2022 10:00 AM

HP Recommended

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