Scanner Trouble 8025e

[johngies]

For the last three weeks, when I scan through the document feeder, the scans are not captured. I get a message that says the scanner could not read. The documents are placed correctly in the document feeder.

If I scan from the glass it works.

How can I fix this? (Running the Diagnostic tool says every thing is fine.

Thanks in Advance

[Kuroi_Kenshi]

Hi @johngies,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Clean the ADF Strip

There’s a small narrow strip of glass to the left of the main scanner glass (under the ADF lid). That’s where the ADF reads documents.

Do this:

Turn off and unplug the printer

Open the ADF cover

Use a lint-free cloth with a bit of glass cleaner (spray on the cloth, not directly)

Wipe the ADF scanner strip thoroughly

Let it dry for a minute before closing

Even a tiny smudge can confuse the scanner!

Check ADF Rollers

Make sure nothing’s stuck in the paper path

Gently clean the rollers (gray rubber parts) inside the feeder using a damp cloth

Let them dry fully

Update Firmware & Drivers

Kindly refer to this link to update your printer firmware.

Reset the Printer

Unplug the printer while it’s ON

Wait for 1–2 minutes

Plug it back in

This clears internal memory glitches that sometimes affect the ADF.

Try Scanning via HP Smart

Use the HP Smart app

Choose Document Feeder in the scanning source

Try scanning a few pages again

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[johngies]

Thank you Kuroi,

I tried all of the above. Firmware is up to date. I cleaned ADF and Rollers. I unplugged while power is on. Still not scanning from document feeder.

Are the other things i might try?

Thanks again,

John

[zoey7886]

@johngies, I see you were interacting with @Kuroi_Kenshi however, he's away for now and I'd love to help you out!

Thanks for giving all those steps a solid try — I know it can be frustrating when everything seems clean and updated, yet the ADF still refuses to cooperate.

Since the scanner glass works fine but the ADF doesn’t capture anything, we might be dealing with either a failing ADF sensor or a hidden obstruction the diagnostics can’t detect.

Here are a couple more things you can try:

1. Check ADF Light Activation:
Place a page in the feeder, start a scan, and peek inside (briefly!) — do you see any light activity under the ADF strip? If not, the feeder sensor or light source might be malfunctioning.

2. Try a Standalone Copy from ADF:
Without using a PC, place a document in the ADF and hit the copy button directly from the printer’s control panel. If that also fails, it’s definitely a hardware issue with the ADF.

3. ADF Calibration (Hidden Reset):
Sometimes, a semi-hidden ADF calibration can be triggered:

Open the ADF lid

Hold down the Power and Cancel button for 3–5 seconds

Let it reset and then try scanning again

If none of these work, you may be looking at a hardware fault in the ADF sensor itself.

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[johngies]

Hi Zoey,

Thank you for your help. I've been away for a bit.

1) There is a pinkish light under the  ADF strip

2) I an make copies from ADF

3) I can only see a power button following this step.

If I have to replace this part i will need professional help. What do you know about the cost for that? @$139 a new Printer is almost as good?

Thoughts?

[Kuroi_Kenshi · Accepted solution]

Hi @johngies,

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,

[johngies]

Thank you. The closest is 857 miles away

Thanks for your attempt to help.