Scanner Unreachable Error

[ladipretender]

I'm having an issue with the scanning feature on my HP Photosmart 5520 printer.  About a year ago the wireless connectivity went out, so I was forced to use the USB cable between the printer and the computer.  Then yesterday, I was scanning things in and, after about 10 pages, it wouldn't finish the scan.  It gave me a 'scanner unreachable error'  So I checked the cords, and powered off everything before trying again.  That solved the issue, but only for about 10 more scans.  I tried the process again, but it didn't work.  So I uninstalled and reinstalled the printer, and it corrected the issue.  Again, for about 10 scans.  I can't figure out how to do more than a temporary fix for the issue, and the other 2 features still work (printing and copying)  Any one have any experience with this kind of issue or any suggestions for a permanent fix?

[The_Fossette · Accepted solution]

Hi @ladipretender,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that the printer stops scanning after 10 scans.

I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?

Meanwhile, follow the steps in the below article and check if it helps.

http://hp.care/2zOGb5Q

Let me know how it goes. Awaiting your reply!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Good day! Take care 🙂

Cheers!

[ladipretender]

The scanner was working fine the last time I used it, probably a month or so ago.  There haven't been any changes on the computer.  

The article did help, thank you.  Mainly because, even though I had attempted most of the first few steps, once I attempted to use the scan doctor, I couldn't get it to finish the commincatino with the scanner.  So, I found a 3rd cable and it seems to have fixed the issue.  Thank you for the help, and hopefully it will continue to function. 

[Chimney_83]

Greetings @ladipretender, I am the @Chimney_83. It looks like you were interacting with @The_Fossette, but he is out of the office today so I'll take over from here.

Thanks for the reply and glad that the issue is resolved.

Please do post your technical queries on our Forums for assistance.