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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Scanner after windows 10 install not working

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04-18-2020 02:18 PM
Installed Windows 10 Pro......printer works fine but scanner stopped working......updated HP Driver for Model 1536 but still does not work. Tried all the Print and Scan Dr on line stuff....no results
04-21-2020 11:47 AM
Hi @Rick461
Welcome to the HP Support Community. I'd be happy to assist you with the "scanner stopped working" issue.
Are you able to make copies using the printer?
meanwhile, try the steps in the below-
Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.
--->In Windows, search for and open Programs and Features.
--->Select your HP printer.
--->Select Uninstall.
--->In Windows, search for and open Devices and Printers.
--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
--->Open up the run command with the "Windows Key + R" key combo.
--->Type printui.exe /s and click OK.
--->Click on the Drivers tab.
--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.
--->Select OK.
--->Select Apply and OK on the Print Server Properties windows.
--->Close Devices and Printers.
And then reinstall the printer full-featured drivers from software and drivers page
If the issue persists, try installing HP Smart and try and scan through the app
HP Printers - Install and Use the HP Smart App (Windows 10)
Hope this helps! Keep me posted.
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