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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎11-05-2017 02:05 AM

HP Recommended
Product: HP Officejet 4500 G510a-f
Operating System: Microsoft Windows 7 (32-bit)

The scanned documents is not aligned and prints scew.Scan_Doc0001.jpg

3 people had the same question
6 REPLIES 6

‎11-05-2017 08:01 AM

HP Recommended

I could not see the attachment but is this happening when scanning through the ADF or from the glass?Is the paper going into the machine skew?I will look out for your reply and solve the problem.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
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‎11-08-2017 12:36 AM

HP Recommended

This is when scanning from the glass. The paper is aligned correctly on the glass. 

1 person found this reply helpful
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‎11-08-2017 09:16 AM

HP Recommended

This looks like the glass might be out of adjustment or the cover is skew.It can also be that the reflector plate has moved out of line.But let me just think a bit on this problem and will give feedback tonight.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
1 person found this reply helpful
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‎11-08-2017 02:25 PM

HP Recommended

Windows: From the HP Solution Center software, click Scan Picture, click
Advanced Picture Settings, and then select Scan the entire glass.
Mac OS X: From the HP Scan software, click Scan, select the Picturesscan
profile, click Profile Settings, and then clear the Cropcheck box.
Maybe try and re calibrate the printer.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
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‎11-09-2017 12:40 AM

HP Recommended

Thank you it worked. 

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‎11-09-2017 01:12 AM

HP Recommended
Maybe just Mark this as a solutions to the problem in the forum please.Thank yo.
I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
Was this reply helpful? Yes No
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