Scanner always scans A4 paper size, not letter size

[RedDogOffice]

Whenever I scan using the flatbed, the scanner always scans A4 letter size. I'd prefer it to scan letter size. Is there a way to set letter as the paper size default? Thanks!

[Dragon-Fur]

@RedDogOffice 

Welcome to the HP User Community.

Yes, there are several places where the scan size can be adjusted.

For Windows:

Install the Full Feature Software which includes HP Scan

Use HP Scan - possibly create a Custom Shortcut or use "Detect" to let the printer find the edges of the content.

 Additional information / Details / How-to / Examples

Ignore if not relevant or unwanted...

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Webscan

Least likely to impact the setup is to use the Embedded Web Server (EWS) to adjust the Scan > Webscan settings.

Why?  Webscan runs independent of other printer software.

Webscan – located in the Embedded Web Server (EWS) – No additional software

This option requires a network connection and EWS

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Webscan feature  is not available on Laser printers

If the printer is on the network,

If the EWS feature is available on your printer,

First Time Use Only:  Enable Webscan

• Open your favorite browser > type / enter Printer IP address into URL / Address bar
• Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan
• Click Apply to save any changes

Use Webscan

• Open your favorite browser > type / enter Printer IP address into URL / Address bar
• Tab Scan > Webscan 
• Set up Webscan the way you want it - for example, set the Source to ADF
• Click Start Scan to scan your document / image using Webscan
• After the scan is complete, Save the scan to your computer.

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HP Scan - part of the Full Feature Software / full driver printer software

HP Scan supports editing the scan templates (to some extent) AND the ability to create Custom Scan Shortcuts.

Set the Page size to one of those available OR always use "Detect Photos" (for images) or "Detect Content" for PDF.

Example - HP Scan - Main Menu

9025_HP_Scan_menu_JPEG_More_Image_All_5

 Example 2 - HP Scan - Main Menu

9025_HP_Scan_Menu_PDF_7

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HP Scan and Capture

In addition to installing the Full Feature Software,

Consider installing HP Scan and Capture

Example - HP Scan and Capture - Menu Options

Scan_and_Capture_Document-Photo_Settings_1

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HP Smart - Windows

HP Smart is a bit tougher to control - the application is meant for use with a multitude of printer models, each with a wide range of features.  It is necessary that the application is versatile.

In general, HP Smart - Windows > Scan grabs the content it "sees".

You can modify the default edge points and / or you can Crop the size and shape of the scanned content the way you want it done.

Partial Example - HP Smart - Windows - Scan (Photo) > Optional Edit > Edit Set / Options

HP_Smart_W10_Scan_Edit_Select_8HP_Smart_W10_Scan_Edit_Image_Set_9

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HP Smart - Mobile - No default setting - setup included only as FYI

HP_Smart_Mobile_Scan_PDF-Image_Options_5

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References / Resources

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Technology Tips Video Gallery  From our HP Expert greenturtle

"Technology Tips" Officejet Pro 9018

Install Full Feature Software / Full Driver Printer Software - Video

HP OfficeJet Pro 9020 | 9022 |9025 | 9026 | 9028 |9018 Download & Install HP Full featured software

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HP Scan and Capture

Available from the Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

* NOTE:  The correct HP print software drivers for your scanner must be installed from HP's Support Website.

Click Start (windows key) > Open the All Apps List > scroll the list 

Open Category HP

Find and open the HP Scan and Capture application

Optional

Right-Click on the application and PIN to Start

Application controls / options

Settings > Apps > Apps and Features

Scroll / Search for HP Scan and Capture

Left-click on the App for options associated with this app.

If available, Click Advanced for additional controls.

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HP Smart for Windows

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

>>> Open and Read >>> HP printer setup (HP Smart app)

NOTES: 

• Disconnect from Virtual Private Network (VPN) connection before downloading.

• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

• HP Smart requires that you sign into the application using your HP Account credentials.

• When working through a browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different browser – assign that browser as the Default. (Note:  Chrome not working?  Use / Assign a different default browser.)

• Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

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[RedDogOffice]

Hi Dragon-Fur, thanks for the extensive reply! It turns out my printer has been developing multiple idiosyncrasies, so HP is going to replace it. If I have trouble with the paper size again with the new printer, I'll keep your post in mind. Thank you!

[Dragon-Fur]

@RedDogOffice 

You are welcome.

Hopefully replacing will take care of "all of it".

You will have to reload the software - that can be done when you receive the new printer.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[HeavenlySki]

I have the same issue and I have a Mac.  What are the steps to resolve this?

[RedDogOffice]

HeavenlySki, I wish I knew! 🙂 I've decided to return this printer and get a different model. Good luck with your printer!

[Dragon-Fur]

@HeavenlySki 

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@HeavenlySki wrote:

I have the same issue and I have a Mac.  What are the steps to resolve this?

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No idea, sorry.

I don't have any MacOS systems.

I would guess it is a matter of selecting the Page Size for the scan area.

Best you open a new question and ask about your printer and your Operating System.

Scroll to bottom > Ask the Community

Post New Question

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Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"