cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
rkferguson
Level 1
11 2 0 0
Message 1 of 2
94
Flag Post

Scanner app can't find device

HP Recommended
Envy Laptop
Microsoft Windows 10 (64-bit)

I cannot initiate a scan either from the 8710 or from Windows scan app.  Both result in a message that they cannot find the device.  The 8710 shows up under device manager as the primary device.  I am connected to the printer wirelessly and via USB connection.  I was able to scan previously.  Do not know what has changed other than OS updates and HP printer app updates.

Can you assist?

 

VR

 

Fergie

1 REPLY 1
KrazyToad
Retired
Retired
22,744 19,097 1,373 1,285
Message 2 of 2
Flag Post
HP Recommended

@rkferguson

 

Welcome to HP Support Community


I would like to help

 

I suggest you uninstall the printer driver from root level and download the full feature software

 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/OJ871/OJ8710_Full_WebPack_40.12.1161.exe and follow the onscreen instructions


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation