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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-17-2019 06:14 PM

HP Recommended
Product: ScanJet G4050
Operating System: Microsoft Windows 10 (64-bit)

I have started scanning some old slides that I have found. I have been putting 16 slides into the carrier. At times, the ScanJet scans the 16 slides separately as individual pictures. However, at other times, the ScanJet selects all 16 slides collectively and scans them as one large picture. It seems that once it chooses to select all as one image, it doesn't want to change back to selecting slides as individual photos.

I have restarted the ScanJet and the computer in hopes that it would go back to selecting the slides individually, but no luck.

Any ideas as to how to direct the scanner to select the slides individually?

 

Many thanks!!

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-17-2019 06:25 PM

HP Recommended

Depending on the scanning software and/or the version, there might be a setting called "Auto-crop", check that box if you see it on the scan control window and it will try to make separate scans.

**Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

View solution in original post

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2 REPLIES 2

‎04-17-2019 06:25 PM

HP Recommended

Depending on the scanning software and/or the version, there might be a setting called "Auto-crop", check that box if you see it on the scan control window and it will try to make separate scans.

**Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
Was this reply helpful? Yes No

‎04-18-2019 03:52 PM

HP Recommended

Most excellent! Thanks so much for taking the time to post the solution to my problem.  I really appreciate it!!

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