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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-12-2018 10:20 AM

HP Recommended

Hi Shlomi,
Yesterday I sent you my reply to your instructions.
You gave up on me? No solution to make my scanner work? If you be able to find the root cause it may help other members who may have this problem as well.
Thank you for trying to help.

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‎04-13-2018 09:01 AM

HP Recommended

I am sending again because I am not seeing my message (see below) in this forum page.

 

Hi Shlomi,
Yesterday I sent you my reply to your instructions.
You gave up on me? No solution to make my scanner work? If you be able to find the root cause it may help other members who may have this problem as well.
Thank you for trying to help. Sent 12.4.18

 

Hi,
The printer can print and photocopy, only the scanner don’t work.
The cable is 1.84 meters connected to the back of the HP computer. I tried in different ports but no change.
I opened the Device Manager and double clicked on Universal Serial Bus Controller and the printer “HP Deskjet 1510 series(REST)” is in the list.
Double clicked on Imaging Devices and found the printer “HP Deskjet 1510 series (USB)” is there too. Please note the change at the end of name of printer. I also noticed that the number on the body of the printer is 1515 not 1510.
Some weeks ago the scanner worked ok, what could possibly be the reason the scanner is not opening?
Sent 11.4.18

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