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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-14-2024 10:30 AM

HP Recommended

My scanner is creating a thick black line on any document. It happens on the digital copy as well, so I know it's not the print heads. Prints fine, but any copies or scans I do, has this black line. About to stop buying this brand because they don't last long...

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2 REPLIES 2

‎02-14-2024 12:17 PM

HP Recommended

Hello @TazRN,
Welcome to the HP Support Community!

 

scanner clean both glasses - 2023-07-26 20 31 32.png

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
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‎02-14-2024 12:23 PM

HP Recommended

The glass is clean. This is an issue with the actual part that scans-I have already ordered a new printer of a different brand.

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