Scanner change page order

[DawieP]

After document is scanned then final document shows pages in wrong order, Why?

[Dragon-Fur]

@DawieP 

"Why?"

Cannot be answered without knowing the details of the setup, what you are using, what you have tried to fix the issue...

Even knowing might not be enough - sometimes Windows gets in the way, sometimes the driver gets corrupted, sometimes "other file system changes in Windows" impact what the printer software does, sometimes it's a mistake in the way the document is ordered / loaded into the ADF.

What?

Outrage!

It is not "wrong".

Mistake "sometimes" does not mean you are being blamed - it is just on the list of what can happen.  Recheck what you are doing - if it is "right", ignore the inclusion of the item on the list and move on...

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Some of the things to check / try...

First...

Could be the full driver printer software is in trouble.

Uninstall the print software > Restart computer / log in > Install a fresh copy of the software.

Download and Save the installation package to your computer.

HP Officejet Pro 8600 Plus/Premium e-All-in-One Printer series - N911a-n Full Feature Software and D... 

Uninstall Existing Printer Software (Full Feature Software)

Control Panel > icon view > Programs and Features

Find / Select > Uninstall the printer software

If software will not uninstall, appears to be removed and it “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

After the software is uninstalled,

Restart the computer and log in.

Next

• Navigate to the folder in which you saved the software installation package (likely Downloads)
• Right-Click on the downloaded package and "Run as Administrator" to start the installation
• Reminder:  If using USB > Connect the USB cable when instructed (toward the end of the installation)
• After the software is installed, Restart the computer and log in

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What else?

Two things you can do regardless of the underlying cause of the change in behavior:

Reorder the pages right after the document is scanned and before it is saved / shared.

OR

Reorder the pages as you print the document.

Example - HP Smart Windows - PDF Scan - Reorder

HP_Smart_W10_Scan_Document_Reorder_Pages_2

Reorder the pages as you print the document.

Example - HP Smart Windows - PDF Print - Reorder / Page Range

HP_Smart_W10_PDF_Print_5

Example - Adobe Reader DC  - PDF Print - Main Menu "Pages to Print"

Manage Print Output with Print Preview_PDF_1G

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What else?

Try the doctor.

Caveat:  Doctor might well insist on reloading the printer software - there is sometimes an overlap with the rest of what the doctor does and its inherent need to reload software during its diagnostics.

What about the "offline" doctor?

If you wish to do so, try this version - it is a bit more geared to odd issues and might work when the "regular" doctor cannot find and fix the problem.

Resource – Choose the right doctor for the job

Open Website

HP Print and Scan Doctor for Windows

Click the orange Download Now option / box

Wait!

If the problem / issue is one of

• Printer is Offline
• Cannot print in Color
• Duplex printing has disappeared

THEN

Select / Answer question “Is print offline?” = YES

Answering Yes selects the “right doctor” version for these issues.

NOTES – The “Offline” doctor

As a result of repairing issues,

Offline / Color check / Duplex check version of the Doctor may replace the printer or add a “(Copy 1)” version of the driver in Devices and Printers.

If there are two printers in Devices and Printers,

If one of them does not work,

Try sending your job to the “Copy 1” named printer.

If you want / need to rename the “Copy 1” printer:

Open Control Panel > icon view > Devices and Printers

Right-Click on the printer name > Printer Properties > Tab General >

In the top box, Edit the name of the printer (For example, remove the part that says “Copy 1”)

Click Apply / OK to save change

NOTE:  The name change may take a bit of time (a few minutes), else Restart the computer and log in.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Verify results.  If necessary, set the newly added / renamed printer as the default.

A secondary “Scan” printer may be added, that is, the “Do not Delete” driver / printer.  As it says, do not delete the entry.

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References / Resources

Adobe Reader DC – Install Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

NOTE:  Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Officejet Pro 8600 Plus e-All-in-One Printer series - N911 

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[JoeP8]

I have the same issue. I just got and installed an HP Office Jet Pro 8020. On an 8 page scanned document, the order will be flipped on the 1st and 2nd  page and the 5th and 6th page. Weird. Any other thoughts or proven fixes?