Scanner clips 2mm from edges

[Shalmirane]

Hi,  I've similar issue mentioned in https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Scanner-clips-edges-of-scans/td-p/6736010 with my HP OfficeJet Pro 8620.

When I scan documents put exactly to the marked edge it is cut by 2mm. It doesn't really matter for text documents with half inch edges, but for photo it makes a difference. Example on this scan of game card - you can notice, that top and left edges are narrow, while bottom and right have rounded edges as the game card has.

Application I use is HP Scan and Capture on Windows 10, with my HP OfficeJet Pro 8620.

Card is placed in the edge of the surface as in this photo:

[Valsimot]

Place a sheet of paper over the card to see if that will make any change.

You can move a card 1 cm away from the marked edges cover it with a sheet of paper scan and then cut out the part you need in MS paint.

[Shalmirane]

I've tried to scan it with sheet of printing paper over the card as you suggest, but unfortunately it gives same result - card is still cut from the edges. Same result if I keep the lid open (except that background is gray).

Estimating 1cm distance is not really practical - there're 20+ of these cards and I won't match the position / angle for each of them precisely, so I can later batch process them into single pdf. I'm using steel square ruler for that - gives exactly same borders and position every time.

But I believe there must be better solution to this bug in HP scanners. Maybe newer firmware or some software configuration? I would be surprised if HP QA's failed so much, that they let product with such significant hardware error out of the factory…