Scanner communication cannot be established

[LisaL2]

My HP Officejet Pro 8610 inkjet printer is giving the error message "scanner communication cannot be established"

[RJR7]

Scanner communication cannot be established

[The_Fossette]

@LisaL2, @RJR7

I reviewed your post and I understand that you are unable to scan.

Don’t worry, I assure you I will try my best to get this sorted.

Are you able to make a color copy?

Meanwhile, I recommend you download and run the HP print and scan doctor and check if it helps.

Please download and run the HP Print and Scan Doctor from this Link: https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

Run PSDR

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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