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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎08-30-2020 03:43 PM

HP Recommended
Product: HP Envy 4500
Operating System: Microsoft Windows 10 (32-bit)

Scanner (usb connection) says computer not responding. I run scan doctor which says all good. Test scan works then same problem with a new scan. Seems like to scanner is trying to connect with my computer via wifi. Can I default it to usb? 

Thanks,  Joe

1 person had the same question
1 REPLY 1

‎08-30-2020 09:05 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)
https://support.hp.com/gb-en/drivers/selfservice/swdetails/hp-envy-4500-e-all-in-one-printer-series/...
3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software
https://goo.gl/jeDsAm

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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HP Envy 5055| 5020| 5030 : Uninstall and reinstall Software
HP Envy 5055| 5020| 5030 : Uninstall and reinstall Software
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