Scanner creates individual files when scanning multiple pages at the same time

[MissTrunkMonkey]

I have a new HP 4301 LaserJet Pro printer. When i scan multiple pages at the same time, intending for the file to be sent to my email as one document, the scanner creates files that are individual files instead of one file.  For example, i scan 10 page document - i receive 10 documents with one page at a time.

[Dragon-Fur]

@MissTrunkMonkey 

Welcome to the HP Community --

------------------------------------------

Update / Edit

Add HP Scan example in section "What else?"

------------------------------------------

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

Extras

The printer is almost never aware of what it is printing.

Scanning can perhaps be set up and the command issued from the Control Panel.

Amongst the types jobs that can be configured at the Control Panel and /or within the Embedded Web Server (EWS) are the settings for "Scan to Email".

HP Color LaserJet Pro MFP 4301, HP Color LaserJet Pro MFP 4302 - User Guide 

Start on Page 57

Example - EWS - Scan to Email - "new" EWS format

Open your Browser > Type / enter the Printer IP address into URL / Address bar

1)  Section General > Email Servers

And, next

2)  Section Scan > Scan to Email

EWS_9135_Scan_to_Email_Default_Options_4

What else?

The Operating System / version on your device (computer, tablet, phone) and the application or software you are using to scan the content makes a difference to the results when you save the scanned content.

For example,

• HP Smart application (Windows and Mobile) tends to group scanned pages together into one document.
• HP Scan (part of the full solution software) can be instructed to save all scanned pages in the job as one file OR to save each scanned page into its own file.

Example - HP Scan - Menu - More > Destination > File Type

9025_HP_Scan_Menu_PDF_More_Destination_9

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Color LaserJet Pro MFP 4301-4303dw/fdn/fdw Printer series  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"