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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-29-2020 12:51 PM

HP Recommended
Product: HP OfficeJet 6978
Operating System: Microsoft Windows 10 (64-bit)

My scanner no longer allows me to use document feeder.  Any thoughts on how I can reset it?

1 person had the same question
2 REPLIES 2

‎05-06-2020 09:05 AM

HP Recommended

@tootsbear, Welcome to HP Support Community!

 

I'd recommend you follow the steps from the document  ADF does not pick paper or feeds in too many sheets to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎05-07-2020 11:26 AM

HP Recommended

I haven't been able to get to the store for distilled water.  I'm hoping to be able to today or tomorrow.  I appreciate your help!

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