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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Just bought a MacBook Air. MacOS Sonoma 14.0 It connects to the Printer just fine but the Scanner does not connect. HP OfficeJet 6950. I chose macOS 12.0 Monterey from the dropdown, as macOS Sonoma 14.0 was not offered as an option.

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