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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-06-2020 04:07 PM

HP Recommended
Product: HP ENVY 4501 and HP 4630 all in one
Operating System: Microsoft Windows 10 (64-bit)

 NOrmally use HP 4630 all in one printer.  After a wind 10 automatic update my scanner stopped operation I ran"Printer & Scanner doc"  got a flag of "(Driver Check)".  Errased all the printer software in the computer and re down loaded the programs for H/P.  Re ran "Printer& Scanner.doc" still no help.  Went and got the wifes printer ENVY 4501. Same results. Ran Printer & Scanner doc and got the same results.   O I don't know what to do so I am punting the ball please help.  Running in "Bold print" so I can read it, please reply in bold.    Thank for you assistance.

 

BRM

1 REPLY 1

‎07-09-2020 02:59 AM

HP Recommended

@BillMac22, Welcome to the HP Support Community!

  • Do you get any errors while scanning?
  • Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Use the HP Smart app to scan from your Win PC and check if that helps

Click here to download and know more about the app.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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