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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎05-16-2016 02:23 PM

HP Recommended
Product: scanjet G4050
Operating System: Microsoft Windows 10 (64-bit)

G4050 scanner does not respond to app-initiated scan.  Just stopped working 'out-of-the-blue'.  Will scan with button press, but only as JPEG format (any button).  Have uninstalled SW and reinstalled "full-solution" several times with no change.   HP Print/Scan Doctor fails "Front Panel Test", states "problem with front panel software".  Same prob with Win 7 and after Win 10 update.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-16-2016 06:26 PM

HP Recommended

Hi,

Thanks for using the HP forum.

 

Can you try this alternative scan software:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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2 REPLIES 2

‎05-16-2016 06:26 PM

HP Recommended

Hi,

Thanks for using the HP forum.

 

Can you try this alternative scan software:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎05-19-2016 09:46 AM

HP Recommended

it's a partial solution, will help with routine needs.  Need to use scanner from within HP apps to digitize 00's of photos and slides. 

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