Scanner doesn't work

[jaimvee]

I just bought a new HP Laserjet Pro MFP M29w and the scanner doesn't work. I installed and uninstalled everything three times, still no success. The scanner starts to scan, stops and always pops a message of error. How to fix please?

[KrazyToad]

@jaimvee

I have gone through your Post and I understand your concerns

Try making Photocopies and let me know if that works

May I know which App are you using for Scanning?

Also let me know the error message you get and if possible send me a picture of the error message

Keep me posted

Thank you

[chrisptx]

I can make copies.

I am using HP easy scan

The Scanning dialog comes up

Then the Processing Dialog 

I get a message box that says scanner reported an error. 

Below is the content of the error message

Process: HP Easy Scan [13532]
Path: /Applications/HP Easy Scan.app/Contents/MacOS/HP Easy Scan
Identifier: com.hp.EasyScanMac
Version: 1.9.3 (002)
Build Info: Unknown-1.9.3.002~1.9.3.002
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: HP Easy Scan [13532]
User ID: 501

Date/Time: 2019-12-16 07:26:02.958 -0600
OS Version: Mac OS X 10.10.5 (14F2511)
Report Version: 11
Anonymous UUID: B13B36CA-532E-ACA0-51BC-561AF5B358AF

Sleep/Wake UUID: B8B22F01-A923-403E-830F-FE4A66217BCD

Time Awake Since Boot: 230000 seconds
Time Since Wake: 590 seconds

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -encodeObject:forKey: only defined for abstract class. Define -[NSArchiver encodeObject:forKey:]!'
abort() called
terminating with uncaught exception of type NSException

Application Specific Backtrace 1:
0 CoreFoundation 0x00007fff8a1e603c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x00007fff906bc76e objc_exception_throw + 43
2 CoreFoundation 0x00007fff8a1e5eed +[NSException raise:format:] + 205
3 Foundation 0x00007fff97734acd NSRequestConcreteImplementation + 240
4 HP Easy Scan 0x00000001055301c2 HP Easy Scan + 184770
5 Foundation 0x00007fff975d85ee _encodeObject_old + 262
6 Foundation 0x00007fff975d8469 -[NSArchiver encodeRootObject:] + 167
7 Foundation 0x00007fff975d76eb +[NSArchiver archivedDataWithRootObject:] + 141
8 HP Easy Scan 0x0000000105530288 HP Easy Scan + 184968
9 HP Easy Scan 0x0000000105538aa7 HP Easy Scan + 219815
10 HP Easy Scan 0x000000010551b152 HP Easy Scan + 98642
11 HP Easy Scan 0x000000010551ad79 HP Easy Scan + 97657
12 HP Easy Scan 0x00000001055292a7 HP Easy Scan + 156327
13 HPScanCaptureMgr 0x00000001055ea8bf HPScanCaptureMgr + 174271
14 libdispatch.dylib 0x00007fff899d9e73 _dispatch_client_callout + 8
15 libdispatch.dylib 0x00007fff899ebe56 _dispatch_barrier_sync_f_slow_invoke + 412
16 libdispatch.dylib 0x00007fff899d9e73 _dispatch_client_callout + 8
17 libdispatch.dylib 0x00007fff899ea767 _dispatch_main_queue_callback_4CF + 861
18 CoreFoundation 0x00007fff8a139319 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
19 CoreFoundation 0x00007fff8a0f44af __CFRunLoopRun + 2159
20 CoreFoundation 0x00007fff8a0f39f8 CFRunLoopRunSpecific + 296
21 HIToolbox 0x00007fff97c3256f RunCurrentEventLoopInMode + 235
22 HIToolbox 0x00007fff97c322ea ReceiveNextEventCommon + 431
23 HIToolbox 0x00007fff97c3212b _BlockUntilNextEventMatchingListInModeWithFilter + 71
24 AppKit 0x00007fff8b3fc8ab _DPSNextEvent + 978
25 AppKit 0x00007fff8b3fbe58 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 346
26 AppKit 0x00007fff8b3f1af3 -[NSApplication run] + 594
27 AppKit 0x00007fff8b36e244 NSApplicationMain + 1832
28 libdyld.dylib 0x00007fff8c5395c9 start + 1

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff91630286 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff953ea9a3 abort + 129
2 libc++abi.dylib 0x00007fff8ded62d1 abort_message + 257
3 libc++abi.dylib 0x00007fff8defe9d1 default_terminate_handler() + 267
4 libobjc.A.dylib 0x00007fff906c07d6 _objc_terminate() + 103
5 libc++abi.dylib 0x00007fff8defc0a1 std::__terminate(void (*)()) + 8
6 libc++abi.dylib 0x00007fff8defc113 std::terminate() + 51
7 libobjc.A.dylib 0x00007fff906c05ff objc_terminate + 9
8 libdispatch.dylib 0x00007fff899d9e87 _dispatch_client_callout + 28
9 libdispatch.dylib 0x00007fff899ebe56 _dispatch_barrier_sync_f_slow_invoke + 412
10 libdispatch.dylib 0x00007fff899d9e73 _dispatch_client_callout + 8
11 libdispatch.dylib 0x00007fff899ea767 _dispatch_main_queue_callback_4CF + 861
12 com.apple.CoreFoundation 0x00007fff8a139319 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
13 com.apple.CoreFoundation 0x00007fff8a0f44af __CFRunLoopRun + 2159
14 com.apple.CoreFoundation 0x00007fff8a0f39f8 CFRunLoopRunSpecific + 296
15 com.apple.HIToolbox 0x00007fff97c3256f RunCurrentEventLoopInMode + 235
16 com.apple.HIToolbox 0x00007fff97c322ea ReceiveNextEventCommon + 431
17 com.apple.HIToolbox 0x00007fff97c3212b _BlockUntilNextEventMatchingListInModeWithFilter + 71
18 com.apple.AppKit 0x00007fff8b3fc8ab _DPSNextEvent + 978
19 com.apple.AppKit 0x00007fff8b3fbe58 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 346
20 com.apple.AppKit 0x00007fff8b3f1af3 -[NSApplication run] + 594
21 com.apple.AppKit 0x00007fff8b36e244 NSApplicationMain + 1832
22 libdyld.dylib 0x00007fff8c5395c9 start + 1

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff91631232 kevent64 + 10
1 libdispatch.dylib 0x00007fff899de26e _dispatch_mgr_thread + 52

Thread 2:: CVDisplayLink
0 libsystem_kernel.dylib 0x00007fff91630136 __psynch_cvwait + 10
1 com.apple.CoreVideo 0x00007fff8f887558 CVDisplayLink::runIOThread() + 676
2 com.apple.CoreVideo 0x00007fff8f88729b startIOThread(void*) + 147
3 libsystem_pthread.dylib 0x00007fff8f8b705a _pthread_body + 131
4 libsystem_pthread.dylib 0x00007fff8f8b6fd7 _pthread_start + 176
5 libsystem_pthread.dylib 0x00007fff8f8b43ed thread_start + 13

Thread 3:
0 libsystem_kernel.dylib 0x00007fff9162b4de mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff9162a64f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff8a0f4cd4 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff8a0f419b __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff8a0f39f8 CFRunLoopRunSpecific + 296
5 com.apple.AppKit 0x00007fff8b4c456b _NSEventThread + 137
6 libsystem_pthread.dylib 0x00007fff8f8b705a _pthread_body + 131
7 libsystem_pthread.dylib 0x00007fff8f8b6fd7 _pthread_start + 176
8 libsystem_pthread.dylib 0x00007fff8f8b43ed thread_start + 13

Thread 4:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff916303fa __select + 10
1 libsystem_pthread.dylib 0x00007fff8f8b705a _pthread_body + 131
2 libsystem_pthread.dylib 0x00007fff8f8b6fd7 _pthread_start + 176
3 libsystem_pthread.dylib 0x00007fff8f8b43ed thread_start + 13

Thread 5:
0 libsystem_kernel.dylib 0x00007fff9163094a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8f8b43dd start_wqthread + 13

Thread 6:: Dispatch queue: NSOperationQueue 0x60000023afc0 :: NSOperation 0x60000045cb30 (QOS: USER_INITIATED)
0 libsystem_kernel.dylib 0x00007fff9162b51a semaphore_wait_trap + 10
1 libsystem_platform.dylib 0x00007fff8fc67c5b _os_semaphore_wait + 16
2 libdispatch.dylib 0x00007fff899e956b _dispatch_barrier_sync_f_slow + 597
3 com.hp.scan.HPScanCaptureMgr 0x00000001055ea56b 0x1055c0000 + 173419
4 com.hp.scan.HPScanCaptureMgr 0x00000001055d3265 0x1055c0000 + 78437
5 com.apple.Foundation 0x00007fff97604888 __NSBLOCKOPERATION_IS_CALLING_OUT_TO_A_BLOCK__ + 7
6 com.apple.Foundation 0x00007fff97604655 -[NSBlockOperation main] + 97
7 com.apple.Foundation 0x00007fff97603b0c -[__NSOperationInternal _start:] + 653
8 com.apple.Foundation 0x00007fff976035e3 __NSOQSchedule_f + 184
9 libdispatch.dylib 0x00007fff899d9e73 _dispatch_client_callout + 8
10 libdispatch.dylib 0x00007fff899dd5cd _dispatch_queue_drain + 1100
11 libdispatch.dylib 0x00007fff899dd030 _dispatch_queue_invoke + 202
12 libdispatch.dylib 0x00007fff899dcbef _dispatch_root_queue_drain + 463
13 libdispatch.dylib 0x00007fff899dca1c _dispatch_worker_thread3 + 91
14 libsystem_pthread.dylib 0x00007fff8f8b6a9d _pthread_wqthread + 729
15 libsystem_pthread.dylib 0x00007fff8f8b43dd start_wqthread + 13

Thread 7:
0 libsystem_kernel.dylib 0x00007fff9163094a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8f8b43dd start_wqthread + 13

Thread 8:
0 libsystem_kernel.dylib 0x00007fff9163094a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8f8b43dd start_wqthread + 13

Thread 9:
0 libsystem_kernel.dylib 0x00007fff9163094a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8f8b43dd start_wqthread + 13

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff5a6faed8 rdx: 0x0000000000000000
rdi: 0x000000000000130f rsi: 0x0000000000000006 rbp: 0x00007fff5a6faf00 rsp: 0x00007fff5a6faed8
r8: 0x6e6f697470656378 r9: 0x00007fff95414d60 r10: 0x0000000008000000 r11: 0x0000000000000206
r12: 0x00007fff5a6fb060 r13: 0x00007fff5a6fb590 r14: 0x00007fff7a192300 r15: 0x00007fff5a6faf40
rip: 0x00007fff91630286 rfl: 0x0000000000000206 cr2: 0x00007fff7ae12fd8

Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133

Binary Images:
0x105503000 - 0x105582fff +com.hp.EasyScanMac (1.9.3 - 002) <AE5F7CF7-E4CB-383E-A65C-647BBF6F2FC6> /Applications/HP Easy Scan.app/Contents/MacOS/HP Easy Scan
0x1055c0000 - 0x1055fcfff +com.hp.scan.HPScanCaptureMgr (1.9.3 - 002) <697D8C47-0ACF-3CB8-8EF3-8B756D2270BC> /Applications/HP Easy Scan.app/Contents/Frameworks/HPScanCaptureMgr.framework/Versions/B/HPScanCaptureMgr
0x105622000 - 0x105648fff +com.hp.scan.HPScanOutputMgr (1.9.3 - 002) <4674E550-B41E-34D4-9D10-6ED3A1B70C51> /Applications/HP Easy Scan.app/Contents/Frameworks/HPScanOutputMgr.framework/Versions/B/HPScanOutputMgr
0x105667000 - 0x1056a6fff +com.hp.scan.HPScanAnalysis (1.9.3 - 002) <98BFCE9A-F3C2-3B9F-A3C2-02A91A366FA8> /Applications/HP Easy Scan.app/Contents/Frameworks/HPScanCaptureMgr.framework/Versions/B/Frameworks/HPScanAnalysis.framework/Versions/B/HPScanAnalysis
0x1056b5000 - 0x1058a0fff +libopencv_core.dylib (2.4.8) <343E2332-4E0F-329C-99DC-CEE825FCB139> /Applications/HP Easy Scan.app/Contents/Frameworks/HPScanCaptureMgr.framework/Versions/B/Frameworks/HPScanAnalysis.framework/Versions/B/Frameworks/libopencv_core.dylib
0x1058d9000 - 0x105a62ff7 +libopencv_highgui.dylib (2.4.8) <82767821-7C43-3414-9C93-F083E5A936D0> /Applications/HP Easy Scan.app/Contents/Frameworks/HPScanCaptureMgr.framework/Versions/B/Frameworks/HPScanAnalysis.framework/Versions/B/Frameworks/libopencv_highgui.dylib
0x105a8f000 - 0x105c3aff7 +libopencv_imgproc.dylib (2.4.8) <B0041F7D-365D-3CAC-9F03-BDD070843B3E> /Applications/HP Easy Scan.app/Contents/Frameworks/HPScanCaptureMgr.framework/Versions/B/Frameworks/HPScanAnalysis.framework/Versions/B/Frameworks/libopencv_imgproc.dylib
0x105cf3000 - 0x105d56ff7 +libopencv_objdetect.dylib (2.4.8) <A34A5ED8-42A2-3519-87C3-7003432B1C7F> /Applications/HP Easy Scan.app/Contents/Frameworks/HPScanCaptureMgr.framework/Versions/B/Frameworks/HPScanAnalysis.framework/Versions/B/Frameworks/libopencv_objdetect.dylib
0x105d6a000 - 0x105d7dfff +com.irislink.Registration (1.0 - 1.0.1.15) <883E44D1-73E0-3462-8E4B-520F9939B225> /Applications/HP Easy Scan.app/Contents/Frameworks/HPScanOutputMgr.framework/Versions/B/Frameworks/IRISRegistration.framework/Versions/A/IRISRegistration
0x105d97000 - 0x105f1dffb +com.irislink.iDRS15 (15.3 - 15.3.0.2402) <E1D32872-46CC-3909-8667-7ADAC83CA01E> /Applications/HP Easy Scan.app/Contents/Frameworks/HPScanOutputMgr.framework/Versions/B/Frameworks/iDRS15.framework/Versions/A/iDRS15
0x10a7f6000 - 0x10a7f6ff5 +cl_kernels (???) <416D5D30-96C7-4CD8-8902-DF07199A8EF7> cl_kernels
0x10a7ff000 - 0x10a7fffef +cl_kernels (???) <60FCFA44-1C7C-4F74-AFC9-D6EF057BF101> cl_kernels
0x10bfb5000 - 0x10c4bdff7 com.apple.driver.AppleIntelHD5000GraphicsGLDriver (10.6.33 - 10.0.6) <52DEC98D-45F5-3C13-B689-996877A43900> /System/Library/Extensions/AppleIntelHD5000GraphicsGLDriver.bundle/Contents/MacOS/AppleIntelHD5000GraphicsGLDriver
0x10ce27000 - 0x10ce27fe7 +cl_kernels (???) <B0741690-CFC1-42D7-A3E2-32149BA875BF> cl_kernels
0x10ce36000 - 0x10ce36fe5 +cl_kernels (???) <1A823291-2D00-4F92-85A1-654BE5506A7D> cl_kernels
0x10ce38000 - 0x10cf18ff7 unorm8_rgba.dylib (2.4.5) <7FBBE02B-214D-33B6-8970-9D6F622BE1C3> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/unorm8_rgba.dylib
0x10cf5a000 - 0x10d040fef unorm8_bgra.dylib (2.4.5) <3C5E3A0E-0A5F-3C1A-B079-BE01F3682D71> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/unorm8_bgra.dylib
0x10e337000 - 0x10e352ff3 com.apple.security.csparser (3.0 - 57031.40.9) <F8DB6988-BEA0-3756-AC88-9E2C416A097B> /System/Library/Frameworks/Security.framework/PlugIns/csparser.bundle/Contents/MacOS/csparser
0x7fff6c7ed000 - 0x7fff6c82392f dyld (353.2.4) <3C068A0D-69D5-3AD6-86D9-6261D3B1564E> /usr/lib/dyld
0x7fff8971f000 - 0x7fff89886ffb com.apple.audio.toolbox.AudioToolbox (1.12 - 1.12) <5678FC94-456A-3F5F-BA9A-10EB6E462997> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff898b3000 - 0x7fff898b3fff com.apple.quartzframework (1.5 - 1.5) <26C982A3-2FC3-3F50-B5F4-3C545C3BAC10> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x7fff898dc000 - 0x7fff89918ff7 com.apple.OSAKit (1.5 - 102) <3953CB35-32D3-3578-9663-2208828FF54F> /System/Library/Frameworks/OSAKit.framework/Versions/A/OSAKit
0x7fff89919000 - 0x7fff8992cff7 com.apple.CoreBluetooth (1.0 - 1) <8D7BA9BA-EB36-307A-9119-0B3D9732C953> /System/Library/Frameworks/CoreBluetooth.framework/Versions/A/CoreBluetooth
0x7fff8992d000 - 0x7fff8993aff3 com.apple.ProtocolBuffer (1 - 228.0.1) <3429EB06-9F0E-355F-B9AB-F72879177398> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolBuffer
0x7fff8993b000 - 0x7fff89940ffb libheimdal-asn1.dylib (398.40.1) <7D2BE3DE-60F7-3A6E-A92E-DA0EF9D3417E> /usr/lib/libheimdal-asn1.dylib
0x7fff89941000 - 0x7fff899d7ff7 com.apple.cloudkit.CloudKit (283.67.4 - 283.67.4) <EA6E4B2C-A3AA-3636-B9C3-F61D3EFFB82B> /System/Library/Frameworks/CloudKit.framework/Versions/A/CloudKit
0x7fff899d8000 - 0x7fff89a02ff7 libdispatch.dylib (442.50.1) <A61E703C-784A-3698-B513-75DD12AAD6DC> /usr/lib/system/libdispatch.dylib
0x7fff89a03000 - 0x7fff89a49ff7 libauto.dylib (186) <A260789B-D4D8-316A-9490-254767B8A5F1> /usr/lib/libauto.dylib
0x7fff89a4a000 - 0x7fff89a59fd3 com.apple.AppleFSCompression (68.30.1 - 1.0) <FC7A4084-8DBF-31DD-A2A4-97F719AA4F23> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/AppleFSCompression
0x7fff89a5a000 - 0x7fff89a7eff7 com.apple.Sharing (328.17 - 328.17) <AD5E243A-B79F-3D7B-800B-A2C99A1CFEF1> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x7fff89a7f000 - 0x7fff89a81fff com.apple.EFILogin (2.0 - 2) <3BA837D8-94F5-3240-9CF7-E40DC2808446> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
0x7fff89a82000 - 0x7fff89ae1fff com.apple.AE (681.5 - 681.7) <2BF39455-1CDD-392C-824A-9972C6B1FB57> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x7fff89ae2000 - 0x7fff89b2efff com.apple.corelocation (1486.17 - 1615.24) <8825B3E2-E053-3E01-AE31-793443962D06> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x7fff89b2f000 - 0x7fff89ba7ff7 com.apple.SystemConfiguration (1.14.4 - 1.14) <B835C014-901E-37B7-BD09-2EFF5FFEB910> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x7fff89ba8000 - 0x7fff89bb0fff libsystem_dnssd.dylib (576.50.2) <9EC5AF92-D0D2-3BDE-92B6-D3730D3865C8> /usr/lib/system/libsystem_dnssd.dylib
0x7fff89bbb000 - 0x7fff89bbeff7 com.apple.AppleSystemInfo (3.1.5 - 3.1.5) <BCC15965-7869-34F4-9019-9D0A41DD6AFF> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSystemInfo
0x7fff89c1d000 - 0x7fff89cbce27 com.apple.AppleJPEG (1.0 - 1) <6627DDD9-A8FE-3968-B23A-B6A29AA3919A> /System/Library/PrivateFrameworks/AppleJPEG.framework/Versions/A/AppleJPEG
0x7fff89d4e000 - 0x7fff89d4efff com.apple.Accelerate (1.10 - Accelerate 1.10) <2C8AF258-4F11-3BEC-A826-22D7199B3975> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff89d4f000 - 0x7fff89effffb com.apple.QuartzCore (1.10 - 361.19) <973C2AD1-9D22-3F1F-A291-84B1F677C50D> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff89f00000 - 0x7fff8a067fff com.apple.AutomatorFramework (2.5 - 409.2) <BB7A569B-7326-390C-91C7-39D9FE0D083C> /System/Library/Frameworks/Automator.framework/Versions/A/Automator
0x7fff8a068000 - 0x7fff8a081ff3 com.apple.openscripting (1.6.4 - 162.2) <BF79207B-C762-346D-8FF0-3DDCECC9E9E2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
0x7fff8a082000 - 0x7fff8a41aff7 com.apple.CoreFoundation (6.9 - 1153.31) <4151A95B-66CA-3E6F-9FB2-DF1D8F3E606A> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff8a53f000 - 0x7fff8a56bfff libsandbox.1.dylib (358.20.5) <C95C61A4-C9C1-3B3C-A9A9-77DB7400598F> /usr/lib/libsandbox.1.dylib
0x7fff8a578000 - 0x7fff8a57cfff libcache.dylib (69) <45E9A2E7-99C4-36B2-BEE3-0C4E11614AD1> /usr/lib/system/libcache.dylib
0x7fff8a57d000 - 0x7fff8a5befff libGLU.dylib (11.1.6) <4BC6579D-A6D0-3A19-880E-E29FAEA698E7> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff8a6b7000 - 0x7fff8a6c0fff libGFXShared.dylib (11.1.6) <10DBFA0B-1484-3723-BFD3-7D184CC5A2E0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
0x7fff8a6c1000 - 0x7fff8a6ebfff GLRendererFloat (11.1.6) <0D4BCC24-BB10-3D86-9CA1-E7051E00331A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLRendererFloat.bundle/GLRendererFloat
0x7fff8a6ec000 - 0x7fff8a753ff7 com.apple.framework.CoreWiFi (3.0 - 300.4) <19269C1D-EB29-384A-83F3-7DDDEB7D9DAD> /System/Library/PrivateFrameworks/CoreWiFi.framework/Versions/A/CoreWiFi
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0x7fff95a69000 - 0x7fff95abaff7 com.apple.AppleVAFramework (5.0.31 - 5.0.31) <2DC09ADA-F618-3F35-9DA1-F8D7A08FE58F> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x7fff95ad2000 - 0x7fff95ad8fff libsystem_trace.dylib (72.20.1) <840F5301-B55A-3078-90B9-FEFFD6CD741A> /usr/lib/system/libsystem_trace.dylib
0x7fff95ad9000 - 0x7fff95b01fff libRIP.A.dylib (790) <55EB0B9D-15AE-35E9-9C9E-99637A4E3B13> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x7fff95b02000 - 0x7fff95d12ff7 com.apple.CFNetwork (720.5.7 - 720.5.7) <A47D7DD2-5903-39D0-8D27-5A7E2D119D84> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fff95d13000 - 0x7fff95d17fff libspindump.dylib (182.4) <A70D9FF6-75CC-320A-91A0-CF6143255814> /usr/lib/libspindump.dylib
0x7fff95d18000 - 0x7fff96208fff com.apple.MediaToolbox (1.0 - 1562.240) <FF703691-A69A-3D24-8004-0E1B77D36861> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x7fff96242000 - 0x7fff9624dff7 com.apple.CrashReporterSupport (10.10 - 631) <C44259AC-0A1C-3EC5-99AC-48CB520A709D> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporterSupport
0x7fff9624e000 - 0x7fff96264ff7 libsystem_asl.dylib (267) <F153AC5B-0542-356E-88C8-20A62CA704E2> /usr/lib/system/libsystem_asl.dylib
0x7fff96265000 - 0x7fff9628cfff com.apple.shortcut (2.14 - 2.14) <0E9228EC-E688-3E83-9516-5211FFEA923E> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
0x7fff965b9000 - 0x7fff965bdfff libpam.2.dylib (20) <E805398D-9A92-31F8-8005-8DC188BD8B6E> /usr/lib/libpam.2.dylib
0x7fff965be000 - 0x7fff965f0ff3 com.apple.frameworks.CoreDaemon (1.3 - 1.3) <C6DB0A07-F8E4-3837-BCA9-225F460EDA81> /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon
0x7fff965f1000 - 0x7fff9665dfff com.apple.framework.CoreWLAN (5.0 - 500.35.2) <03697149-1CDD-32FF-B564-1C1EF5E9E5C3> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff9665e000 - 0x7fff9674ffff libJP2.dylib (1248) <46DB69CB-C0F1-3E79-823A-1EB43D17BC8F> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x7fff96750000 - 0x7fff9683aff7 com.apple.QuickLookUIFramework (5.0 - 675.43) <011DEB49-0FB3-3E44-9D99-D89ADD59A3CC> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/Versions/A/QuickLookUI
0x7fff9683b000 - 0x7fff9683dff7 com.apple.securityhi (9.0 - 55006) <15D38919-9697-3E3A-BCB9-4E3271BC2C7E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
0x7fff96882000 - 0x7fff96924fff com.apple.Bluetooth (4.3.6 - 4.3.6f4) <D9286207-FC6A-36B7-A10D-830F6B1A2E8F> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
0x7fff96925000 - 0x7fff9698cffb com.apple.datadetectorscore (6.0 - 396.1.2) <7D88DC30-2583-35A6-8342-425201FE7044> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCore
0x7fff9698d000 - 0x7fff96a39fd7 com.apple.PackageKit (3.0 - 438) <4A8C2873-57FC-3E69-B88E-A94268F7521B> /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/PackageKit
0x7fff96c99000 - 0x7fff96cd9ff7 libGLImage.dylib (11.1.6) <D6DDC014-2C74-34B3-970A-26F211FF76EF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x7fff96cda000 - 0x7fff96fc1ffb com.apple.CoreServices.CarbonCore (1108.6 - 1108.6) <8953580E-7857-33B2-AA64-98296830D3A8> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x7fff96fc2000 - 0x7fff97106ff7 com.apple.QTKit (7.7.3 - 2890.10) <3578818E-5894-3A6B-86D7-C7C817268634> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x7fff97107000 - 0x7fff97140fff com.apple.AirPlaySupport (2.0 - 215.18) <A7730005-A538-30E8-815B-727957D74C89> /System/Library/PrivateFrameworks/AirPlaySupport.framework/Versions/A/AirPlaySupport
0x7fff9716f000 - 0x7fff97171fff libsystem_sandbox.dylib (358.20.5) <3F5E973F-C702-31AC-97BC-05F5C195683C> /usr/lib/system/libsystem_sandbox.dylib
0x7fff97172000 - 0x7fff97172ff7 libkeymgr.dylib (28) <77845842-DE70-3CC5-BD01-C3D14227CED5> /usr/lib/system/libkeymgr.dylib
0x7fff97175000 - 0x7fff971e6ffb com.apple.ApplicationServices.ATS (360 - 375.4) <888FE0B1-835C-30B1-80AD-5066CADB0364> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x7fff971e7000 - 0x7fff97319ff7 com.apple.MediaControlSender (2.0 - 215.18) <88726256-A71E-33A8-A56C-ABA208951C92> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/MediaControlSender
0x7fff9749b000 - 0x7fff9751fff7 com.apple.ViewBridge (105.1 - 105.1) <98E9733F-D863-30CE-BF25-E6768C73AF21> /System/Library/PrivateFrameworks/ViewBridge.framework/Versions/A/ViewBridge
0x7fff975aa000 - 0x7fff978dbff7 com.apple.Foundation (6.9 - 1154.20) <3D37F9B8-96CC-324B-9062-0A7E4ABCDC1F> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff9795f000 - 0x7fff97960fff libDiagnosticMessagesClient.dylib (100) <2EE8E436-5CDC-34C5-9959-5BA218D507FB> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff97989000 - 0x7fff97bfffff com.apple.security (7.0 - 57031.40.9) <8D9CB878-BB71-3CF1-88CE-9E6FAC4043ED> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff97c00000 - 0x7fff97f05ff3 com.apple.HIToolbox (2.1.1 - 758.7) <B1188DED-5E71-3AB4-9E57-67F84C116ECE> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x7fff97f06000 - 0x7fff97f06fff libOpenScriptingUtil.dylib (162.2) <D6A2216D-ADB2-3F24-AD30-F6D00829F545> /usr/lib/libOpenScriptingUtil.dylib
0x7fff97f33000 - 0x7fff9806efff com.apple.ImageIO.framework (3.3.0 - 1247) <19CF032D-53F6-352E-BEF1-810B563993F3> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x7fff98074000 - 0x7fff9807bff7 libcompiler_rt.dylib (35) <BF8FC133-EE10-3DA6-9B90-92039E28678F> /usr/lib/system/libcompiler_rt.dylib
0x7fff9807c000 - 0x7fff9809cff7 com.apple.MultitouchSupport.framework (264.6 - 264.6) <79E327E8-AA72-346D-8B5E-8BAC56FC17A5> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSupport
0x7fff9809d000 - 0x7fff980b7ff7 libextension.dylib (55.2) <3BB019CA-199A-36AC-AA22-14B562138545> /usr/lib/libextension.dylib
0x7fff980b8000 - 0x7fff98115fff com.apple.QuickLookFramework (5.0 - 675.43) <506D60B4-B188-3D0A-9187-0404A60A9B06> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x7fff98a10000 - 0x7fff98a18fe7 libcldcpuengine.dylib (2.4.5) <9AA2661D-B5B3-3B9A-A1A0-F25CB80446F3> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengine.dylib
0x7fff98a19000 - 0x7fff98a26fff libxar.1.dylib (255) <7CD69BB5-97BA-3858-8A8B-2F33F129E6E7> /usr/lib/libxar.1.dylib
0x7fff98acc000 - 0x7fff98af7ffb libarchive.2.dylib (30.50.1.1.1) <3E66E4A5-B992-3D94-9218-839B34BDAAA8> /usr/lib/libarchive.2.dylib
0x7fff98af8000 - 0x7fff98b00ffb libcopyfile.dylib (118.1.2) <0C68D3A6-ACDD-3EF3-991A-CC82C32AB836> /usr/lib/system/libcopyfile.dylib
0x7fff98b07000 - 0x7fff98b85fff com.apple.CoreServices.OSServices (640.4 - 640.4) <9D175CD9-B27F-3529-8269-66D8AA83582E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x7fff98b86000 - 0x7fff98bd9ffb libAVFAudio.dylib (118.6) <2441D4C1-D8FB-3DA9-9DD7-914E03413882> /System/Library/Frameworks/AVFoundation.framework/Versions/A/Resources/libAVFAudio.dylib

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 126213
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=245.0M resident=76.1M(31%) swapped_out_or_unallocated=168.9M(69%)
Writable regions: Total=257.3M written=121.4M(47%) resident=140.8M(55%) swapped_out=5632K(2%) unallocated=116.4M(45%)

REGION TYPE VIRTUAL
=========== =======
Activity Tracing 2048K
CG backing stores 11.1M
CG image 108K
CG raster data 4964K
CG shared images 240K
CoreAnimation 236K
CoreImage 88K
CoreUI image data 572K
Foundation 4K
IOKit 11.1M
Image IO 916K
Kernel Alloc Once 8K
MALLOC 206.6M
MALLOC (admin) 32K
Memory Tag 242 12K
Memory Tag 251 24K
OpenCL 32K
OpenGL GLSL 256K
STACK GUARD 56.0M
Stack 12.1M
VM_ALLOCATE 17.2M
__DATA 23.6M
__GLSLBUILTINS 2588K
__IMAGE 528K
__LINKEDIT 74.0M
__TEXT 171.0M
__UNICODE 552K
mapped file 79.3M
shared memory 68K
=========== =======
TOTAL 675.0M

Model: MacBookPro11,1, BootROM MBP111.0138.B18, 2 processors, Intel Core i5, 2.6 GHz, 8 GB, SMC 2.16f68
Graphics: Intel Iris, Intel Iris, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (7.15.166.24.3)
Bluetooth: Version 4.3.6f4 17916, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
USB Device: Internal Memory Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2

[KrazyToad]

@jaimvee

Try using HP Smart App and let me know if you are able to Scan.

You can refer to this Link: https://support.hp.com/us-en/document/c06188214

Also try scanning using Apple's Image Capture. Link: https://support.apple.com/en-in/guide/image-capture/imgcp1004/mac

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue

[wendle1]

hello, running mac osx, printer is a new MFP M 29w, I go to system preferences, choose my printer, click scan, click open scanner, it says: error communicating with scanner. Help please

[Riddle_Decipher]

@wendle1 Greetings from the HP Community!

Here are a few steps that should help your cause:

Step 1: Reset the print system

Resetting the print system clears any error states by removing all HP and non-HP printers, print jobs, and printer preferences.

1. Click the Apple menu, and then click System Preferences.

2. Click Print & Fax, Print & Scan, or Printers & Scanners.

3. Right-click (or Control + click) anywhere inside the Printers window, and then click Reset printing system.

   

4. Click Reset in the confirmation window.

5. Enter the Administrator name and password, and then click OK to complete the reset.

Try to scan. If the error persists, continue to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 ONWARD

(By the end of this article all the issues should be resolved)

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.