Scanner error 13

[MikeCongdon]

While scanning a small stack of documents, the scanner jammed. I cleared the jam and the printer recycled. Now it comes up with a scanner error code 13 and continually tells me to turn the printer off and then back on, but the error still comes up. Now I can't print, scan or copy. Any suggestions greatly appreciated.

[TEJ1602]

@MikeCongdon, Welcome to HP Support Community!

Reset the printer to clear certain error states by calibrating the scanner mechanism, and then check the power source to confirm the printer is getting enough power to operate the scanner.

1. Press the Power button to turn on the printer, if it is not already on.

2. With the printer turned on, disconnect the power cord from the printer.

3. Disconnect the power cord from the power source, and then wait 30 seconds.

4. If you previously connected the power cord to a power strip or multi-plug outlet adapter, reconnect the cord directly to a wall outlet to ensure the printer is getting enough power.

5. Reconnect the power cord to the rear of the printer, and then turn on the printer.

   • If the error no longer displays, make a test copy to confirm the issue is resolved.

   • If the error still displays, connect the printer power cord to a different wall outlet to determine if the original outlet is causing the issue.

If the issue persists, this could be a possible hardware issue wherein the scanner motor is unable to find the home position and requires a scanner motor replacement.

Refer to this link for more info. You can try our other support options for further assistance.

Follow the steps below to reach out to our HP Support team:

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter the product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Thank you. 

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