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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-19-2023 10:42 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M281cdw
Operating System: Microsoft Windows 10 (64-bit)

Aloha

The print function continues to work, but the display is stuck on "scanner error 13". Tried to reboot per online recommendation. I notice a kink in the scanner ribbon cable.  Please advise if this is repairable and appropriate tech service in  or near Honolulu, HI 96816. Mahalo

20230819-M281-Scanner-Error-13-4up.jpg

 

Category:
1 REPLY 1

‎08-22-2023 08:55 AM

HP Recommended

@Scratch-808

 

Welcome to the HP support community.

 

I understand that you are getting a scanner error on the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

1 person found this reply helpful
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