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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎08-25-2022 05:05 AM - last edited on ‎08-25-2022 08:28 AM by Retired

HP Recommended
Product: HP LaserJet Pro MFP M225dw
Operating System: Microsoft Windows 10 (32-bit)

Hello community

 

The automatic Document Feeder does not pick up the paper.  It scans alright on glass.

At first, the roller was not even touching the paper.  I fiddled with it. It dropped down and now touching the paper.  However, when I press scan the roller does not move and of course, does not pick.  The error message is Mispick.

I cleaned the rollers and the separating pad too.  It still doesn't pick up the paper.   Does anyone have a diagram to show how to take it apart to inspect it?  Because it is a workplace scanner, I do not want to make it worse. Thank you in advance. 

1 person had the same question
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