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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-27-2019 11:04 AM

HP Recommended
Product: HP Officejet 5740
Operating System: macOS 10.15 Catalina

My HP Officejet 5740 reports an error on scanning since I updated my Mac OS to Catalina Version 10.15. I tried loading new drivers and HP Easy Scan downloaded from hp.com. I have reset the printer and reinstalled the software.

During the Add and Verify Your Device step, the printer test completes successfully, but the scan test returns an error message, "The scanner reported an error". Information shows "The overview scan failed to complete".

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-27-2019 11:23 AM

HP Recommended

Hi,

Try using Image Capture to scan for now as a workaround, HP Easy Scan is not currently supported on Catalina:

https://support.hp.com/in-en/document/c06455960

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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1 REPLY 1

‎10-27-2019 11:23 AM

HP Recommended

Hi,

Try using Image Capture to scan for now as a workaround, HP Easy Scan is not currently supported on Catalina:

https://support.hp.com/in-en/document/c06455960

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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