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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-14-2022 11:01 AM

HP Recommended
Product: HP ENVY 4520 All-in-One Printer

Hello! My scanner stopped working after the hp virtual assistant had me troubleshoot for my ink cartridge. First, my ink cartridge was saying error, so the virtual assistant had me unplugging the power cord without turning off the printer. After that, I got a scanner failure message on my printer! My printer is out of warranty but it was clearly the virtual assistant’s fault. Do I have any options for the scanner being fixed or am I basically on my own to buy a new printer? 

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