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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-21-2019 06:25 PM

HP Recommended
Product: Officejet 5746
Operating System: Other

I installed macOS Catalina 10.15 and now the scanner will run the document through the scanner bed but the image never comes through to the computer.  It continues to say "processing" but never completes the process. 

1 REPLY 1

‎10-21-2019 06:43 PM - edited ‎10-21-2019 07:07 PM

HP Recommended

@GeoFolsom
Hello,

This problem is known by Apple and HP, and then they work together to find a solution.

MacOS Catalina does not currently support scanning with HP Easy Scan. Scan using Apple Image Capture as a workaround.

For more information, please go to HP Printers - HP Easy Scan Is Not Currently Supported in macOS Catalina.

You can also use HP Smart to scan or print with your printer.

You can also use VueScan x64 but the disadvantage is:
Note that the files you create will have a watermark and this watermark can not be deleted. VueScan is a paid application that is why you would have a watermark on the created documents. The download version is a demo version.
https://www.hamrick.com/alternate-versions.html

The Scan to Computer feature will not work as well now. It is related to the same problem as HP Easy Scan. With VueScan, the Scan to Computer feature will not be available.

MacOS Catalina now supports 32-bit software, drivers, and applications because some older printers and drivers are not updated to 64-bit (this only applies to HP Easy Scan for HP printers).

So macOS Catalina only supports 64-bit applications, software and drivers.

Do not hesitate to contact us if needed.

Regards,:smirking_face:



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