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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-26-2021 02:58 PM

HP Recommended
Product: HP ENVY 4501 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hi,
I have a HP ENVY 4501 e-All-in-One Printer.
Recently the scanner is not scanning document and states "Scanner failure" error. The printer scanner light is also not lighting up when I try to scan using my HP Smart software.
I ran the HP scan doctor and it stated me a driver issue. Checked the drier status and also have the latest driver installed.
I also disconnected the power cord for more than 60 seconds while the printer was ON. On reconnecting I see the same issue.

Is there anything else that needs to be done to resolve this?

Category:
1 REPLY 1

‎12-26-2021 05:56 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can try a copy job?  Place a document on the scanner and Copy.  If it's not ale to copy, it's likely a scanner hardware issue (defective).

 

Contact HP for support if the printer is still under warranty:

https://support.hp.com/us-en/checkwarranty

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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