Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎04-06-2025 07:35 PM

HP Recommended
Product: HP Officejet 4620 e-All-in-One Printer
Operating System: Microsoft Windows 11

I just moved to a new Windows11 desktop computer, and my HP 4620 is no longer recognized for scanning.  It's ok for printing, but I've tried all of the HP and Windows scanning software without any luck.

Reply
1 REPLY 1

‎04-08-2025 06:04 AM

HP Recommended

Hi @jdecker125 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It sounds like your HP Officejet 4620 is having trouble with scanning functionality on your new Windows 11 desktop. 

 

Here are some steps to help resolve the issue:

 

1. Install the Latest Drivers

  • Visit the HP Support website and download the latest drivers for your HP Officejet 4620.
  • Ensure you select the correct operating system (Windows 11) before downloading.
  • Install the drivers and restart your computer.

2. Use the HP Smart App

  • Download the HP Smart app from the Microsoft Store.
  • Open the app and add your printer by following the on-screen instructions.
  • The app often provides scanning functionality even when other software doesn't work.

3. Check Windows Scan App

  • Open the "Windows Scan" app (pre-installed on Windows 11).
  • Add your printer if it’s not already listed.
  • Try scanning a document to see if the app recognizes your printer.

4. Verify Printer Settings

  • Ensure the printer is connected to the same network as your computer.
  • On the printer's control panel, check the network settings to confirm the connection.

5. Run the HP Print and Scan Doctor

6. Check Windows Services

  • Press Win + R, type services.msc, and press Enter.
  • Ensure the "Windows Image Acquisition (WIA)" service is running. If not, right-click it, select "Start," and set it to "Automatic."

7. Update Windows

  • Go to "Settings" > "Windows Update" and check for updates.
  • Install any pending updates, as they might include fixes for compatibility issues.

 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.