Scanner feeder not sending file to computer

[Pjs60]

I have a HP OfficeJet 5744 with a MacBook 12 and HP smart installed.

I can scann any document from the glass to the Mac. I can print any documents (multiple pages) from the feeder to the printer.

When scanning one or multiple documents from the scanner feeder to the Mac, it works in hardware, but not in software. The scanned document do not come into the HP Smart App.

I have already uninstalled all HP software and re-installed drivers and HP Smart.

I had in the past used this multiple times with no worries...

Any help ? Thank you. Rgds, Pedro

[Jay_G24]

Hi @Pjs60,

I'd like to help!

I understand you are unable to scan multiple pages from the document feeder.

Try the below steps to scan from the document feeder -

1. Open the HP Smart app, and then create an account or sign in. If you do not have HP Smart, download it from 123.hp.com or your app store.

2. Click the Scan tile on the home screen.

3. Select an option from the top menu bar.

   • Scanner: Place the original on the printer scanner glass or into the automatic document feeder (ADF). Select scan job type, size, color, and resolution settings, and then click Scan in the lower right corner.

   • Import: Select photos saved on your computer to apply a boundary, and then use the settings to edit, print, and share.

   • Camera: Uses the computer camera or a webcam to capture, edit, and print or share a photo or document.

   

4. Click Get Started.

   NOTE: 

   The Get Started screen displays when you select Scan, Import, or Camera for the first time.

5. From the Scan window, change settings, such as document or photo type, page size, output type, source, and resolution to match the scan job.

6. Select the Auto Enhancements icon  to toggle the enhancement features on or off.

   • Auto-Enhancements: Turn on or off automatically brightening colors and sharpening the image contrast.

   • Auto-Orientation: Turn on or off automatically rotating images to their correct orientation.

7. Click Scan.

   A preview of the scan displays.

   

8. If the Detect Edges window opens, adjust the boundaries by clicking and dragging the blue dots.

   A preview of adjusting boundaries displays.

   

9. In the Edit window, you can add another page to your scan, reorder multi-page scans, change the file name or type, edit the scan, start a Shortcut, print, share, or save your scan.

   

10. When you complete the edits, click Done.

    

11. Use the features in the Preview window to work with your scan.

    • Print: Send your scan to your printer.

    • Save: The default save location for scanned documents is the Documents folder and the Pictures library for scanned photos. Save your scan in the default location or browse to a different folder.

    • Share: Send your scan in an email, share via social media accounts such as Twitter, Facebook, or Instagram, or save the scan in a cloud storage account, such as Box or OneDrive. You can also look for other apps in the Windows Store.

    • Shortcuts: Create or use an existing shortcut for printing, emailing, or saving scanned files to cloud accounts.

    • Fax: Send your scan via fax.

12. Click OK.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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