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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Scanner feeder will not engage

HP Recommended
Office Jet 6978
macOS 10.15 Catalina

Scanner will not engage with doc feeder as the selection.

HP Support Agent
HP Support Agent
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HP Recommended

Hi @robgeno,


I'd like to help!


Scan documents from the automatic document feeder (ADF).


Do not load photos into the ADF.

  1. Load all pages into the ADF. Look for a graphic with arrows on the document feeder to help you load your pages correctly.


    Do not overfill the document feeder. If necessary, you can add pages to your scan job later.

    Examples of printer graphics showing the direction to load documents into the document feeder

  2. Click Scan.

    The printer scans all documents in the ADF, and then a preview displays.

  3. Follow any prompts to flip and re-load the pages for duplex scanning.

  4. Click the thumbnail of a scanned item in the left panel, and then click Edit to adjust colors, straighten, or crop that item.

    HP Easy Scan editing tools

  5. To add pages to your scan, click Add on the bottom bar, load more documents into the ADF, and then click Scan.

  6. To remove pages from a multi-page scan, click the thumbnail on the left panel, and then click Delete on the bottom bar.

  7. To reorder pages in a multi-page scan, click and drag pages on the left panel.

  8. Click Send in the bottom right corner of the window, and then click Folder.

    Clicking Send to save a scan to a folder on the Mac

  9. Select a name, destination, file format, and quality for your scan.

  10. If you want your scan saved as a single file, make sure you select the Save all items to a single file check box.


    Not all file types can be saved as a single file. If the check box does not display, select a different file type.

  11. Click Save.


Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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