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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-04-2024 10:06 AM

HP Recommended

I'm on a Mac and my OS is Ventura 13.5.  I have access to my printer (OfficeJet Pro 8020e series All-in-One) but no scan function is showing up.  I need to be able to scan documents to my Macbook Pro desktop.  

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1 person had the same question
1 REPLY 1

‎01-07-2024 07:07 AM

HP Recommended

Hi @Fergie618,

 

Welcome to the HP Support Community. 

 

Do not worry, I'd be happy to help you! 

 

I understand that you are facing issues with the scanner. 

 

Have you made any changes to your current OS? Did this printer work on this Mac 13.5 OS before?

 

You may try the Mac built-in driver and see if that helps. 

 

You may also try following the Resolution section below, I believe this should help:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Having-problems-installing-older-HP-Printers-o...

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping

Nal_NR-Moderator
I am an HP Employee

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