Scanner gives vertical lines

[libvicki]

I had to install with downloaded software because my work won't allow a personal printer on the network.  Everything works fine except for copy/scan.  It makes the sounds, but the copy or scan is just hundreds of vertical lines.

[asmita6658]

Hi @libvicki

Welcome to the HP Support Community. I'd be happy to assist you with the scan/ copy issue. 

To better assist you - Are you trying to scan from flatbed or the ADF? 

While you respond to that, let's try these steps to reset the printer - 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

Update the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware 

Also, try cleaning the scanner parts. Refer to step# 1 and 2 listed under "Lines or color bands in copies" from this document. 

Hope this helps! Keep me posted. 

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