Scanner has stopped working

[PB175A]

When I try to scan, I get a message saying "No scanners were detected, etc". It used to work but has recently just stopped

[Max3Aj]

@PB175A, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Since your HP ENVY 6010 All-in-One printer was functioning properly before and is now displaying "No scanners were detected," the issue may stem from a Windows update, a driver problem, or a glitch in the HP Smart app. Let's go through some troubleshooting steps:

Power Cycle Everything

• Turn off the printer.
• Unplug it from the power source.
• Wait for 60 seconds.
• Restart your computer.
• Plug the printer back in and turn it on.

Check Printer Connection

• If you're using a USB connection, disconnect and reconnect it. Try a different port if possible.
• For Wi-Fi connections, ensure the printer is connected to the same network as your computer.
• Print a Wireless Network Test Report from the printer control panel by pressing the Information button and the Wireless button simultaneously to verify the connection.

Reinstall the Scanner Driver

• Press Windows + X and select Device Manager.
• Expand Imaging Devices or Printers.
• Right-click on the scanner entry (if it appears) and select Uninstall device.
• Navigate to Control Panel > Programs and uninstall any HP-related printer software.
• Restart your PC.

Install Latest Drivers & HP Smart

• Download and install the HP Smart app from the Microsoft Store.
• Alternatively, visit the HP ENVY 6010 support page to download the Full Software Solution for Windows 11.

Use Windows Scan App to Test

• Open the Windows Scan app (install it from the Microsoft Store if necessary).
• Check if the scanner is recognized there.

Use HP Print and Scan Doctor

• Download it from here
• Run the tool and select your printer.
• Click on Fix Scanning if prompted.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support