Scanner is busy error

[Paul9611]

My printer Envy 6000 series all-in-one keeps showing "Scanner is busy" error even though I have everything recommended in the chats on this board.
Any help with resolving this issue will be much appreciated.
Thanks

[Hawks_Eye]

Hi @Paul9611 

Welcome to the HP Support Community! We're here to help you get back up and running.

I’m sorry you’re still seeing the “Scanner is busy” message, and I appreciate the effort you’ve already put in to follow the guidance available. 

Let’s go through a careful set of steps that often clears this error and gets the scanner working smoothly again:

Power reset

• With the printer turned on, disconnect the power cord from the rear.
• Wait at least 60 seconds.
• Reconnect the cord and power the printer back on. This clears any stalled scanner signals.

Check for pending jobs

• On your Windows 11 PC, open the HP App.
• Make sure there are no pending scan or copy jobs stuck in the queue. Cancel any that appear.

Verify scanner glass and ADF

• Lift the scanner lid and ensure no paper or debris is left on the glass.
• If your model has an automatic document feeder, check that no sheet is partially inserted.

Run the scanner troubleshooter

• In the HP App, select your printer.
• Go to Printer Settings > Tools > Run Scan Doctor (within the app).
• Follow the prompts to test and reset the scanner.

Update firmware

• Outdated firmware can sometimes cause communication errors. Download and install the latest firmware for your printer here:
  HP ENVY 6000e All-in-One Printer Firmware and Drivers

Test scanning directly from the printer

• Place a sheet on the scanner glass.
• Use the printer’s control panel to initiate a copy.
• If the copy works, the scanner hardware is functioning, and the issue may be limited to the PC connection.

You’ve already shown persistence by checking the basics. With a full power reset, clearing jobs, and updating firmware, the scanner should respond more fluidly and allow you to scan without interruptions. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye