• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-31-2024 11:57 AM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer

I have a HP officejet pro 6978  all in one printer and when i was scanning today, it is making a wierd noise. As is the documents cannot scan through. It does scan, but the noise is terrible...any ideas?

Category:
1 REPLY 1

‎02-02-2024 01:47 PM

HP Recommended

Hi @MRhin,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If your HP OfficeJet Pro 6978 is making a strange noise while scanning, there are a few potential reasons for this issue. Here are some troubleshooting steps you can follow.

 

Check for Paper Jams:

  • Make sure there are no paper jams in the printer. Even a small piece of paper can cause strange noises. Open the printer and inspect all areas, including the paper path and output tray.

Inspect the Scanner Area:

  • Ensure that there are no foreign objects, such as paper clips or debris, in the scanner area. Sometimes, objects can obstruct the movement of the scanning mechanism.

Check for Loose Parts:

  • Ensure that all parts inside the printer are properly secured. Loose components can cause unusual noises during operation.

Clean the Scanner Glass:

  • Dirty or smudged scanner glass can affect the scanning process and may result in strange noises. Clean the scanner glass with a soft, lint-free cloth.

Update Firmware and Drivers:

  • Ensure that your printer has the latest firmware and drivers installed. Visit the official HP website to download and install the latest updates for your printer model.

Restart the Printer:

  • Turn off the printer, unplug it from the power source, wait for a few minutes, and then plug it back in. Power it on and see if the issue persists.

Reset the Printer:

  • Perform a factory reset on the printer. This can often resolve software-related issues that may be causing the noise.

 

Remember to handle the printer and its components with care while troubleshooting.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

I am an HP Employee.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.