• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

I believe in order to scan on my HP Laser Jet Pro MFP M28w I need to restore the factory settings on the printer.  I can not seem to find the location to do so.

Can someone help me out?

1 REPLY 1
HP Recommended

Hi @Ottawakid,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

Restoring factory settings on your HP LaserJet Pro MFP M28w is a straightforward process. Here's how you can do it.

 

  • Access the Control Panel: On the printer's control panel, locate the "Setup" button. Press it to access the setup menu.
  • Navigate to "Service" Menu: Within the setup menu, navigate to the "Service" menu. This menu may be accessed by scrolling through the options using the arrow keys on the control panel.
  • Select "Restore Defaults" or "Restore Factory Settings": Once in the "Service" menu, look for an option that mentions restoring defaults or factory settings. Select this option.
  • Confirm the Action: After selecting the option to restore defaults or factory settings, the printer may prompt you to confirm the action. Confirm it if prompted.
  • Wait for the Reset to Complete: The printer will now begin the process of restoring the factory settings. This may take a few moments. Once completed, the printer will restart.
  • Test the Scanner: After the printer has restarted, you can test whether the scanner is working properly by trying to scan a document.

 

Following these steps should help you restore the factory settings on your HP LaserJet Pro MFP M28w printer

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.