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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-10-2020 11:24 AM

HP Recommended
Product: HP Office jet pro 9015

I have an HP officejet pro 9015 and I am not able to scan using my desktop. I keep getting a message saying "General Failure". It still prints fine, just doesn't scan. Has anyone had the same issue? Thanks

1 person had the same question
1 REPLY 1

‎02-10-2020 11:58 AM

HP Recommended

@swlaw 

Hello,


Download and run HP Print and Scan Doctor to quickly and automatically perform several troubleshooting steps to resolve this issue.

Do you experience the same issue when you make a copy directly from the control panel screen?

 

What operating system are you under? (e.g. Windows 10 or macOS 10.14)

 

I remain at your disposal in case of need.

 

Best regards,:Wink:



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