Scanner is scanning a regular 8.5 x 11 document, but the page size becomes 26.50 x 34.33.

[Todd251]

HP MFP M227fdw - printer/scanner - scanned 8.5 x 11 document is being recognized as 26.50 x 34.33. I have tried all adjustments on the HP Smart Scan user interface. Scanner was working perfectly for years and then suddenly, this problem.

[JRatRTL]

I think there's a bug in the latest HP Smart version. If you change the resolution, it changes the scan size but still not correct. E.g. change to 150 dpi and scan of an 8-1/2 x 11 page comes out as 17.67 x 22.83.

[Todd251]

Yes, I have found that also, but I cannot get it to scan as 8.5 x 11. Have you found any way to fix it?

[JRatRTL]

No. I think HP has to fix the software. Meanwhile, you can try using HP Scan (should be on your computer if you downloaded the "full solution" executable file when you set up your printer).

[Dragon-Fur]

@Todd251 

Welcome to the HP Community.

The printer is OK.

It's a bug in HP Smart.

The HP Smart team is working on the solution.

Documents scanned with HP Smart create a "bloated" larger page size and larger file size file.

At this writing,

The solution is expected about Mid-June in the form of a new version release for HP Smart.

What if?

If you have a "fat" file for which you no longer have the original document,

If you need to have a properly sized scan file,

Print the document at a reduced "Shrink to Fit" size,

Re-scan the printed document into the computer using OTHER than HP Smart.

OR

Use paid option to correct the file structure.

What to do while waiting for the solution?

For now, use alternative software to scan documents.

NOTE for Windows S mode users:

• Windows in S mode only allows installation of applications from the Microsoft Store.  Windows "S" mode scan options are therefore limited to those applications you can install from the Store (marked in Green).
• Windows 10 (full Windows) can make use of any of the "blue" or the "green" options.

Example list...

NOTE:  Alternatives do not necessarily provide the same settings / features as HP Smart.

HP Scan - part of the Full Feature Software / full driver printer software.

HP Scan and Capture

Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

* NOTE:  The correct HP drivers for your scanner must be installed from HP's Support Website.

NAPS2 – “Not Another PDF Scanner”

• Download-Save-Install >  NAPS2 
• Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
• Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
• Read the Support pages for information
• Download, save, and install the NAPS2 software to use.

Windows Scan – Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

• “Get” the application from the Store >  Windows Scan

Paint (mspaint)

• Open  Paint
• Expand the “white background” area to a size to accommodate your data.  If unknown, try 1300x1300
• File > Select “From Scanner or Camera”
• Select your printer > Follow the prompts to scan and then save your item

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Product Home

Enter the type and name of your HP device

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