Scanner is slow and scan in 3 parts

[Aydia1]

It was working good before, But 1 month before it started.

When I use Scanner Aplication of hp or in Chorme or Firefox exporer, scan starting late  and scanning in 3-4 parts. Totally it takes long time. 

Before it was starting same moment and 1 part.

When I use Hp Smart app it work well. Scan start in 1 sec and scanning in 1 part. 

But for me so important use scanning in web browser like chorme. Please I tried all ways even today I talked 45 min with hp support center in turkey. They connected to my laptop but nothing changed. I am waiting fix from you. thanks

[Jay_G24]

Hi @Aydia1,

I'd like to help!

First clear cache on chrome and then try 

1. On your computer, open Chrome.
2. At the top right, click More .
3. Click More tools. Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear data.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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