Scanner is very slow

[helpthegirl2021]

My brand new printer hp smart tank 6001 takes forever to scan.  Printing is quick.  I have it set up wirelessly.  It use to scan quick this issue just started within the last two months .

[Raj_05]

Hi @helpthegirl2021,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Smart Tank 6001 is taking an unusually long time to scan, there are several potential reasons for this issue. Here are some troubleshooting steps you can try to resolve the slow scanning problem.

• Check Network Connection: Ensure that your printer is connected to a stable and strong wireless network. A weak or unstable connection can affect scanning speed. You may consider restarting your router or moving the printer closer to the router to improve the signal.
• Update Firmware and Software: Make sure that your printer's firmware and the HP Smart app or scanning software on your computer are up to date. Manufacturers often release updates that can address performance issues.
• Adjust Scan Settings: Check the scan settings on your printer and computer. Lowering the resolution or choosing a different scan quality may improve scanning speed. Also, verify that you are not scanning at a very high DPI (dots per inch) setting unless it's necessary for your specific requirements.
• Restart the Printer: Sometimes, a simple restart can resolve temporary glitches. Turn off your printer, wait for a few seconds, and then turn it back on.
• Clear Scanner Bed: Ensure that the scanner bed is clean and free from any smudges or debris. Dirty surfaces can affect scanning quality and speed.
• Check for Software Conflicts: Make sure there are no conflicting software or applications running in the background that might be affecting the scanning process. Close unnecessary programs and try scanning again.
• Reinstall the Scanner Software: Uninstall and reinstall the scanning software on your computer. This can help to ensure that there are no corrupted files causing the slow scanning issue.
• Use HP Print and Scan Doctor: HP provides a diagnostic tool called HP Print and Scan Doctor, which can automatically diagnose and resolve printing and scanning problems. You can download it from the HP website and run the tool to see if it identifies any issues.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support