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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-05-2021 01:51 PM

HP Recommended
Product: Example: PavHP Office Jet Pro 8620

When scanning through the ADF feed, the scanned copy has 2 vertical lines from the top to the bottom of the page.  These 2 lines are towards the center of the page and about 1.5 inches apart from one another.  I cleaned all the surfaces, as described on the HP site and YouTube videos regarding this issue.   Any suggestions?  Thanks.

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1 REPLY 1

‎01-05-2021 03:34 PM

HP Recommended

Hello @Ringo9 ,
Welcome to the HP Support Community!

 

Look Figure-1, point 3, needs to clean intensively.

Create a sample scan, 200-300 dpi, with a blank white sheet and upload it here (Icon "Insert Photos").

 

Hope this helps! Keep me posted.
Andreas

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