Scanner issue

[Missdeeon]

Whenever I'm trying to document feed my docs into the escanner, it's advising that there is a Document Feeder Issue and to make sure he document is within the specs of the document feeder and fully seated in the tray - I've visited the support desk, I've wasted 3 hours of my day trying to fix it, and I'm stressed out! 😞 

Can anyone give me any advice on how to fix this?

[Raj1788]

@Missdeeon

Thank you for joining the HP Community

Try making a copy using the ADF and check if it is working?

Let's try the below steps to fix the issue.

Step 1: Clean the ADF rollers and the separator pad

Clean the paper feed rollers and separator pad in the ADF.

1. Remove the originals from the ADF.

2. Lift the cover of the ADF.

   Figure : Lifting the ADF cover

   

3. Check for obstructions inside the ADF. Make sure nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.

4. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

5. Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

   Figure : Cleaning the rollers and separator pad
   

   1. Rollers

   2. Separator pad

6. Allow the rollers to dry completely (approximately 10 minutes).

7. Close the ADF cover tightly at both ends.

Try to print. If the error persists, continue to the next step.

Step 2: Reset the printer

Sometimes an error persists even though there is no paper feed issue. Reset the printer, and then try to print.

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

   NOTE: 

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

Try to print.

Keep me posted, how it goes!

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Have a great day!

Cheers:)