Scanner issue

[DK170]

I moved recently and now I can’t scan using the app.  I tried deleting the app and now it can’t find my printer when trying to do a printer setup.  

[A_Gayathri]

Hi @DK170,

Welcome to the HP Support Community

I understand you are facing a scan issue with your HP Printer HP OfficeJet Pro 8710 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

May I Know if you have changed the region?  Is Yes Then we have to do a region reset. 

If not, then please follow the below. 

To assist better:

• Does the copy also have the same issue?
• Are you able to get good-quality scans using the automatic document feeder?
• What application are you using to scan?
• Have you tried using an alternate scanning application?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware. 

• Click here to download and install the latest printer firmware from your product.
• Click here to know different methods of updating the printer firmware.

If the issue persists, then please follow the steps mentioned in this document: Resolve scan quality problems on HP printers

follow the steps mentioned in this document:  HP Printers - Scanner not found or connected (Windows, Mac)

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

@DK170, 

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved..

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!