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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎07-12-2017 01:03 PM

HP Recommended
Product: HP Page Wide Pro
Operating System: Microsoft Windows 10 (64-bit)

When scanning the machine will grab more than one page at a time in a multi page document.  Had been working fine and just started this today

1 person had the same question
1 REPLY 1

‎07-12-2017 02:48 PM

HP Recommended

@ckrusey

 

Printer - unknown model

 

Perhaps this model:

HP OfficeJet Pro 7740 Wide Format All-in-One Printer series

 

 

See the following for solutions and options:

 

HP Deskjet and Officejet Printers - Multiple Pages Feed through the Printer

 

Less likely to help - provided as FYI:

HP OfficeJet Pro 7740 Printers - Printing Self-Test Pages

HP Printers - Using HP Diagnostic Tools for HP Printers in Windows

 
 
 

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Dragon-Fur

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