Scanner locks up after full length scan

[timocrates]

The scanner on my deskjet 2630 locks up whenever I do a full length scan, the scanner moves all the way to the end but then freezes and locks the entire printer. Only unplugging will make it respond again.

When I do a partial scan everything goes well, Even up to 28.5 cm I have no problems, but when I select A4 (29.7 cm) it seems to get stuck.

Any ideas for a solution?

[Raj1788]

@timocrates,

Welcome to the HP Community

Are you facing the same issue while making a copy?

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Update the firmware for the printer using this link: https://support.hp.com/in-en/product/hp-deskjet-2600-all-in-one-printer-series/12319824/model/167793...

Restart the printer.

Keep me posted.

Have a great day!

Cheers:)