Scanner no longer recognized

[T-Clark]

Scanner no longer recognized.

[Max3Aj]

Hi there @T-Clark, and welcome to HP Support Community!

Thank you for reaching out with your concern. I'm glad to assist you today.

If your HP printer's scanner is no longer recognized, here are some steps you can follow to troubleshoot and resolve the issue:

Restart Devices

• Power off your printer and computer.
• Unplug the printer from the power source for 60 seconds.
• Restart your computer.
• Plug the printer back in and power it on.

Use HP Smart/HP App’s Diagnose & Fix Tool

HP Smart includes a built-in tool to automatically detect and fix scanning issues.

• Download or open HP Smart
• Open the app and click the Wrench icon (Windows) or Printer dropdown (Mac).
• Select Diagnose & Fix and follow the on-screen instructions.

Check Scanner Connection

• Ensure the printer is properly connected via USB or Wi-Fi.
• For USB: Try a different port or cable.
• For Wi-Fi: Make sure the printer is connected to the same network as your computer. You can follow this guide - Troubleshoot a Wi-Fi connection to an HP printer | HP® Support

Reinstall HP Printer Software

• Uninstall the current HP printer software:
  • Go to Settings > Apps > Installed Apps.
  • Find your HP printer software and uninstall it.
• Restart your computer.
• Download and install the latest version of HP Smart/HP App.

Check HP Digital Imaging Monitor (Windows only)

If scanning from the printer control panel fails:

• Navigate to:
  C:\Program Files (x86)\HP\digital imaging\bin
• Double-click hpqste08.exe to run it.
• Create a shortcut and place it in the Startup folder to ensure it runs automatically.
• Restart your computer. 
  HP printers - No Scan Options message (Windows) | HP® Support

HP printers - Scanner not found or connected (Windows, macOS) | HP® Support

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Take care!

Best regards,

Max3Aj

HP Support