Scanner no longer saves to computer

[Bill_Ohio]

My OfficeJet 6978 suddenly stopped saving scans to the desktop, or any other folder on my laptop. I get this error message:

Tried to save the file as a jpeg and got the same error message. Tried saving both into my Documants folder - no go.

I used the HP Print & Scan Doctor, downloaded and installed all the software. Still the same.

My laptop recently downlaoded the Windows 10 Fall 19 Creator's Update 1809, which I think is the problem. I did discover that I can save files to OneDrive, which I guess is OK, but why the heck can't I save to my actual hard drive?

Any ideas? Thanks in advance

[A4Apollo]

Hi! @Bill_Ohio,

Try the steps recommended below.

Use the Destination setting in HP Scan to set the Save To Folder location on your computer.

1. Search Windows for HP, and then select your printer.

   HP Printer Assistant opens.

2. Click Scan, and then click Scan a Document or Photo.

   HP Scan opens.

3. Select a shortcut, and then click Advanced Settings or More.

4. Click Destination, and then click Browse.

5. Select the folder in the Browse for Folder window, and then click OK.

6. Click OK or the Save icon  in the shortcut.

7. Repeat these steps for each scan shortcut.

Local folder basics:

• Local folders are part of the computer's hierarchy -- the destination disk can be "C" or any other drive letter that designates an internal (or USB connected) drive.  Unlike "network" folders, local disks do not have to be "mapped" since they are already recognised by the File System.
• Change the "Scan to Folder" destination to match the drive letter and folder to be used to store the scanned data.

Also, if you still have issues after trying out the steps, try uninstalling the printer software from the root level on the PC and install the full feature printer software.

In Windows, search for and open Programs and Features. 
Select your HP printer. 
Select Uninstall. 
In Windows, search for and open Devices and Printers. 
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.” 
Open up the run command with the "Windows Key + R" key combo. 
Type printui.exe /s and click OK. 
Click on Drivers tab. 
Look for HP Printer driver. If you see it click on it and click remove at the bottom. 
Select OK. 
Select Apply and OK on the Print Server Properties windows. 
Close Devices and Printers. 
 

Update the full feature printer software using this link. Click Here

Refer this article to know more information about scanning to PC. Click Here

Lastly, try scanning using HP smart app on the PC.

Refer this article to know more information about using HP Smart app. Click Here

Hope this helps!

Have a wonderful day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Bill_Ohio]

With all due respect, if you read my post you would see that I have already done all that you suggested. I tried changing the destination folder several times. I cannot save to any physical folder on my laptop.

[A4Apollo]

@Bill_Ohio,

Thanks for the update.

Can you try changing the scanned file name and try saving the file again.

Also, try scanning using the HP smart app or HP scan and capture app and check if it the.issue persists.

Refer this article to know more information about using HP smart app. Click Here

Also, refer this article to know more information about using HP scan and capture app. Click Here

Hope this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!