Scanner not connected Envy 6120e

[simps46]

Using HP smart app cannot get scanner to connect . Unistalled app and printer twice. Followed all instructions to the  letter to no avail. It will print but not connect to scan ??? Any ideas. I had this issue sometime ago and HP agent took hours to solve it. I think it is machine that is problem. Using wi-fi not usb

[Kuroi_Kenshi · Accepted solution]

Hi @simps46,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding scanner connectivity for the HP Envy 6120e!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Printer and Device Connection:

• Ensure both your printer and the device (computer, smartphone) are connected to the same Wi-Fi network.
• Ensure the printer is powered on and showing as connected.

Check Network and Firewall:

• Make sure your network firewall or security software is not blocking the printer's communication for scanning.
• Temporarily disable these settings to check if scanning can proceed.

HP Smart App Settings:

• Open the HP Smart app, and confirm that the printer is added properly.
• Navigate to the “Scan” section and check for any connection errors.

Reinstall HP Smart App & Drivers:

• Completely uninstall the HP Smart app again. Reboot your device.
• Visit the HP Customer Support - Software and Driver Downloads page to download and install the latest version of the app and any necessary drivers.

Printer Firmware Update:

• Ensure your printer’s firmware is up to date. You can check and update it via the printer’s control panel or by visiting HP’s website.

Test with Another Device:

• If possible, try scanning from another device using the HP Smart app to determine if the issue is specific to one device.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[simps46]

Hi ,did all that three times on 2 different computers to no avail and then it suddenly started working on both ?????!!!!! No idea why and didn't do anything different on the last try on both - one of lifes mysteries 🤔🤔🤔😡😡😠

[Kuroi_Kenshi]

Hi @simps46,

Thanks for the update! 😊 We're really glad to hear that the scanner started working again, even if it's one of those mysterious fixes! 

If you don’t mind, please mark the response as "Accepted Solution" so it’ll be easier for other users facing a similar issue to find help faster.

Let us know if you ever need assistance again. Have a great day! 

Warm regards,