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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 6960 All-in-One Printer

Office Jet Pro 6960 is connected to PC via USB. Recently when scanning gives an error message that the scanner is not connecting to PC. Printing connection via PC to printer works.

Tried disconnecting and re-connecting power. Not resolved.

Tried downloading driver software via HP Print and Scan Doctor. Unable to download drivers.

What can be done to resolve problem?

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