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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-23-2020 02:57 PM

HP Recommended
Product: Officejetpro8600

Software for %@ failed to run (-9927)

Category:
1 person had the same question
1 REPLY 1

‎10-27-2020 01:16 PM

HP Recommended

@Spizz Welcome to HP Community!

 

I understand that the Scanner not connecting.

 

Please let us know how you are scanning. ( from the printer or from the computer).

 

Please let us know the exact error message you are getting

 

Also, provide the operating system you are using.

 

Update the firmware and check.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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